At Bag & Lots, we are committed to delivering your designer items safely, securely, and promptly — no matter where you are in the world.

Shipping Destinations
We offer worldwide shipping from the United Kingdom to all major countries.

Processing Times

• Orders are processed within 1 to 2 business days.

• Orders placed after 2 PM GMT or on weekends and public holidays will be processed the next business day.

Shipping Methods and Delivery Timeframes

United Kingdom

• Standard Shipping: 2 to 4 business days

• Express Shipping: 1 to 2 business days

Europe

• Standard Shipping: 5 to 7 business days

• Express Shipping: 2 to 3 business days

United States and Canada

• Standard Shipping: 5 to 10 business days

• Express Shipping: 3 to 5 business days

Rest of the World

• Standard Shipping: 7 to 14 business days

• Express Shipping: 4 to 7 business days

Note: Delivery times may vary due to customs clearance or unforeseen delays.

Shipping Charges
Shipping costs are calculated at checkout based on your location and selected shipping method.
We offer free standard shipping on orders over 500 pounds.

Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number and courier details.

Customs, Duties and Taxes
International customers are responsible for any customs duties, taxes, or import charges that may apply in their country.

Lost or Delayed Orders
If your package is delayed or lost, please contact us at smith@bagandlots.co.uk. We will work with the courier to resolve the issue quickly.

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Refunds and Returns Policy

At Bag and Lots, your satisfaction is our priority. If you are not in love with your purchase, we are here to make it right.

Returns Eligibility
To be eligible for a return:

• Items must be unused, in original condition and packaging

• Return requests must be made within 14 days of receiving the order

• Proof of purchase is required

Non-Returnable Items

• Gift cards

• Sale items marked as final

• Items that show signs of wear or tampering

How to Return an Item

1. Email smith@bagandlots.co.uk with your order number and reason for return

2. We will respond with the return address and instructions

3. Securely package the item and send it back using a trackable shipping method

Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

Refunds
Once we receive and inspect your returned item, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 to 10 business days.

Exchanges
If you need a different item or model, contact us within 7 days of receiving your order. We will do our best to accommodate you based on availability.

Questions
Email: smith@bagandlots.co.uk
Phone or WhatsApp: +44 7769 376715